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Abaqus expands its allGeo platform with enhanced scheduling, monitoring & analytics - the "3 Pillars" of complex field service workflows
allGeo offers enterprise customers a one-stop-platform for Scheduling, Monitoring and Analytics while providing its field employees with tools for messaging, field data collection and reporting
Abaqus, a leading Field Service Automation platform, announced today that its allGeo platform has been expanded to incorporate the 3 Pillars framework - Scheduling, Monitoring and Reporting. This makes it easier for businesses to customize and manage all aspects of their field service workflow, delivering the end-to-end capabilities that enterprise customers need to better manage their field service operations, boost productivity and reduce costs.
Field service workers live by their calendars in order to see as many customers and prospects as possible in the shortest amount of time. With Context-Based Scheduling & dynamic jobs assignment, allGeo customers can better manage operations like patient visits, outside sales tasks, facilities inspections, work order assignments, and dispatch & deliveries. Companies can also import daily assignments from Outlook, Google Calendar and CRM systems to consolidate daily tasks into one app for their field employees. Employees can use a single allGeo app to view and complete their daily jobs while being freed up to spend more time delivering excellent experiences to their customers and less time driving, clicking, and typing.
"We have over 500 caregivers who visit patients and communities, providing them exceptional care and life enhancing services. Monitoring their daily schedule and visits, getting accurate mileage information and generating reports for payroll are all capabilities that are vital to our business", said Lizette Toscano, Director of Payroll at Charter Healthcare Group. "The allGeo platform gives us comprehensive visibility into our field activity in real time. It also helps us automate our expense reporting process for the care providers by recording mileage via a mobile app and reducing paperwork to avoid user errors. allGeo Reports are easily integrated with our ADP payroll system. By automating these key steps in our workflow, we are able to focus on providing a high level of care to the patients and communities we serve."
When managing hundreds or thousands of employees in the field, having full visibility into all the field activities becomes critical. The value that a business provides hinges on how well field activities are being performed. The second component of the 3 Pillars, Monitoring field activities in real-time, helps businesses stay on top of every field activity. It includes tracking of jobs, employees, mileage, safety and real-time exceptions. It also includes electronic field data collection through field staff's smartphones enabling them to collect a wide variety of information such as mobile forms, notes, pictures, signatures and QR codes.
Analytics & Reporting, the third component of the 3 Pillars, helps businesses generate useful reports for each aspect of their field activity and measure results against goals. It is an analytics and performance measurement tool that helps businesses continually evaluate their operations and identify gaps in performance that they can remedy.
"As we've expanded from a point solution into a field service automation platform, our customers have been asking for more automation in their workflow, specifically in the area of Scheduling and Task assignments for workers based on dynamic conditions in the field, a highly complex process and a huge pain point" said Shailendra Jain, CEO of Abaqus. "With this added capability, our customers can now use the allGeo platform to address all aspects of their field service workflow which is embodied in the 3 pillars - scheduling, monitoring and analytics, all of which are needed for a complete solution. The 3 pillars will help companies better streamline their field operations & satisfy their customers needs".
Abaqus, based in Silicon Valley, CA, is a leading provider of cloud-hosted, low-code / low-IT field service automation platform that helps midsize and Enterprise businesses achieve field service excellence. The allGeo platform helps businesses customize and automate their field service workflows to better manage and optimize their operations, field employees & assets. With allGeo, Field service businesses can significantly reduce payroll and operations costs while improving productivity and accountability. The allGeo platform hosts a suite of turnkey apps that can be rapidly deployed in a wide range of industries e.g. Scheduling, Time Clock, Tracking & Monitoring, Mileage, Dispatch, Electronic Visit Verification, Lone Worker Safety, and Field Inspection using QR / mobile forms. Visit www.allgeo.com for more information.
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