The customer is a leading full-service staffing solutions provider throughout the Midwest and East Coast in Information Technology, Engineering, Health care, Accounting/Finance, and Professional Services.
For this project, the company delivers Healthcare IT solutions and Nurse Care Management (clinical and non-clinical) for their Insurance Client.
The company recruits and manages a team of caregivers on behalf of their Healthcare Insurance clients and needed a service to help comply with the HHS / ACA regulations. The company was looking for a solution that could allow caregivers to log their time and field activities in real-time and send updates via their mobile devices.
The caregivers are required to visit certain areas where their safety could be a concern. In order to handle this, the company needed to have a good handle on the employee whereabouts during patient visits and have periodic safety checks and exception monitoring alerts in place
The customer was also aiming to gather real-time data from the field operations and use it to promote payroll savings, and operations improvements. They need to measure and improve the performance by optimizing site visits scheduled compared to visits completed so as to win more projects from their State and Private clients
allgeo implemented and deployed a highly customized SaaS and mobile phone solution in a matter of days. The solution includes a customized mobile app on the caregiver's phones (the allgeo Agent App) with workflow-specific labels: Start Day, Start Patient Visit, End Patient Visit, End Day, Break - allowing caregivers to record activities in real-time.
On top of recording these pre-defined stages, the RN / Caregiver could also attach geotagged notes about their visit. This was combined with rules based Messaging service where the system would periodically send out ‘is all ok?’ alerts and automatically process incoming responses to detect any exceptions (i.e. missed replies).
Real-time email notifications to Operations Managers based on activities in the field e.g. when caregivers 'Start day' or 'End day'
Automatic Safety Status check via SMS or In-app messages to caregivers about 10 mins into their 'visit'.
Exception alerts to Managers in-case of no response received from Caregivers indicating the precise location of the RN and the potential safety Emergency.
Logging of all these activities to create proper audit Reports.
Logging of all the addresses visited. This automatic, geotagged job-site visit report would then be compared with expected patient visits.
Setup reports measuring full day shift hours, individual visit hours, miles-driven, commute hours etc.
Automatically create Geofences around visited sites and use it to compare with expected patient site visits for compliance with the project SLA
Scheduled location tracking with Geofence, Rules, Alerts and Privacy controls.... Geofence is used to automaticallylog stops during community outreach. Combine with analytics on time/task. Upload data to Analytics Service (Tableau BI)
Caregivers log their visit information from the field including plans of care and enrollment ... information etc by filling out customized mobile forms on their app. The company uses this to keep audit record for SLA, proof-of-service, and compliance purposes.
Monitor and ensure caregivers’ safety while they are at the clients’ home. Caregivers... can manually trigger a safety alarm via the app. The system can also be set up to perform periodic safety checks using smart safety workflows. Or set up a custom multi-level threat escalation channel, including up to the local 911.
Caregiver’s time, attendance, activity, routine etc., are logged into the allGeo system, ... and the data is pushed to Tableau BI to team performance analytics and insights.
The system monitors safety during shift hours via a custom security/safety protocol. ...If any issue is detected, the system looks-up PSAP details via API and alert’s Call Center. Caregivers on-duty can also manually trigger SOS via the app to alert threats to call center. The system checks and handles false positives.
Comply with the HHS / ACA regulations
Monitor and ensure caregivers' safety and quickly detect & respond to any threats
Payroll friendly reporting & cost savings per employee including mileage calculations & commute time
Custom reports to help with audit records (of all work done) in the field for compliance with client SLA
Gather field data with always-on location tracking, geotagged notes, attendance records, scheduled & emergency responses, job dispatches etc. to improve Operations planning and productivity (e.g. increasing number of patients visited per day)
*Estimates based on customer’s lifetime
** This metric not relevant for the company's use-case and is not reported/tracked.