Apartment Rental Assistance Inc.

Business Challenge

• The Company needed an audit trail report to identify hours spent on properties, off-site during job runs to local parts stores etc.
• In order to improve accountability & productivity, the company was looking for a location & messaging-based solution for managing its field employees

Business Solution

Old Current

Plan & Schedule

Yardi Yardi

Dispatch

Manual allGeo

Collect Field Data

Yardi Yardi

Monitor & Manage

Time Trax allGeo

Report & Analytics

Manual allGeo

Integration

Paycom Paycom

The old workflow

Prior to deploying allGeo, ARAQ used a mix of tools for their field service workflow. As you can see, the Dispatch step was manually done and it was a major pain point. With allGeo, ARAQ was able to automate that component of their workflow. This was the first component they automated.

Once they automated Dispatch, they looked at the time clock capability as the next component to automate. They were using TimeTrax for this feature. By moving to allGeo, they were able to centralize attendance logging and site presence verification throughout the shift. Users manually clock in and attach a geotagged picture for spoof-proof attendance logs. Geofencing additionally adds verification of presence throughout the shift.

The current workflow

ARAQ uses allGeo for automating the dispatch, monitor/manage and reports & analytics components of the workflow. They use Yardi for planning & scheduling and for collecting field data. In this workflow, the field employee has to use two apps- the Yardi app for collecting field data and allGeo for everything else. Finally, the reports from allGeo are manually imported into Paycom for payroll processing.

Software Stack

Tools

Track

Schedule location tracking with Geofence, Rules, Alerts, and Privacy Controls

Time Clock

Geofence-based attendance logging. Late & 'Not Checked-in' alerts. Weekly payroll reports

Field Data

Collect work-related data in the field. e.g. Custom forms, Pictures, QR/Barcode, Notes etc.

Integration

Yardi

allGeo platform can integrate with ERP systems to pull Employees' Daily Schedule, Tasks & Work Orders on-demand. Schedule activities can be verified in real-time fo site presence, duration and exceptions.

Paycom

The system sends Paycom friendly payroll reports to automate payroll processing.

Realpage

allGeo platform can integrate with ERP systems to pull Employees' Daily Schedule, Tasks & Work Orders on-demand. Schedule activities can be verified in real-time fo site presence, duration and exceptions.

Future of Field Service Workflow

A more streamlined future workflow

While the current workflow does automate some key components, the future will look very different if ARAQ were to automate the entire workflow to make it seamless from end to end. The current workflow can be improved by using one app for all field operations. It can provide a greatly improved experience for the field employee. Using one app for geofence monitoring, time clock and collecting field data will make the field operations process faster and more efficient.

Moving to one app is possible by automating the import of schedules from Yardi into allGeo. Schedules can be imported in many different ways - directly from the Yardi system, from Google calendar, Slack and even emails. It gives operations managers the flexibility to make changes to an existing schedule in real-time to maximize field operations productivity.

The manual process of importing reports into Paycom can also be automated by connecting allGeo with Paycom so that the data goes directly into the Paycom system. A verification step can be added to the workflow to make sure that only verified data is imported into the payroll system.

Business Benefits

• Highly customized rules & alerts based on real-world events
• Improved employee accountability and productivity
• Improved payroll management with significant reductions in payroll costs
• Visualize mobile personnel and job sites in real time to help with Operational decision making
• No training or learning curve hassles for the crew members, 'zero-touch' solution

$530k

Payroll Savings*

$576.5k

Revenue Gain

531k

Miles Driven

$28k

Mileage Savings