Field service workflows can be quite complex Field service workflows can be quite complex, with a number of different steps and competing demands that can include: Scheduling assignments, work orders, and employee shifts. Usually this information is in .csv files, Google Calendar, ERP or scheduling systems. Dispatch passes information such as shift details, daily or… Read More »
Businesses are under a lot of pressure from changes in how the economy functions. The recent Coronavirus outbreak accelerated trends in decentralization of company organizations, moving away from the Central Office structure and towards more employees functioning on a Work from Home or Remote Worker basis. This brings some benefits – reduced costs for commercial… Read More »
Business Continuity is a term getting mentioned frequently, but what is it really, and what does it mean for your business? Well, it is not the same thing as Disaster Recovery, which is concerned about getting back into operations as quickly as possible after a flood, cyberattack or other big event – though a Disaster… Read More »
Data Security & User Privacy – Two critical pillars of modern Enterprise SaaS Platforms for Field Service Management You have seen the Zoom CEO’s thoughtful message recently when their security & privacy shortcomings were brutally exposed by hackers who were able to break into Zoom meetings with ease. This story highlights the emphasis that all… Read More »
The COVID-19 crisis has highlighted the need for Facilities management companies to reconsider their approach towards the inspection of buildings and the environment within these buildings. Facilities management companies have always been inspecting and checking buildings to ensure compliance with certain standards or checklists. But now, the burden on Facility management companies is going up… Read More »
At this time, when public health safety is a primary concern, facilities management companies have an added responsibility to make sure that the facilities that they manage do not become hazards to public health. Facilities management companies have followed protocols in the past that help keep facilities clean and safe but now they need to… Read More »
This Coronavirus outbreak is impacting businesses in ways that we never thought possible. Did you ever think how your company would function if all your employees worked from home for days or weeks? While field service businesses have been dealing with remote workers as part of their field operations, this is the first time that… Read More »
Enterprise companies are facing a real challenge in the age of field service automation. Their challenges are unique. Let’s take a look at what these challenges are. The field service workflow can be quite complex with a number of different steps. We have identified these key steps: Scheduling assignments, work orders, and employee shifts. Usually… Read More »
With the sudden and rapid coming of the Coronoavirus (COVID-19), caring for patients at their homes has taken on even greater significance. Clinics and hospitals have been stretched to the limit and have found it challenging to scale up their efforts as the transmission of the virus escalates. Potential coronavirus patients are being advised to… Read More »
With the widespread transmission of Coronavirus around the world, and the stress its putting on hospital resources, the condition of the facilities where treatment and testing takes place requires close attention. The CDC (Center for Disease Control) has published a checklist for healthcare facility preparedness that is a guideline for hospitals to follow so that… Read More »